Privacy Policy

RupeLoan Advisory Private Limited ("Company", "we", "our", or "us") values the privacy of users who visit our website, submit inquiries, or use our advisory and facilitation services. This Privacy Policy explains how we collect, use, store, process, and share personal information in connection with our website and services.

RupeLoan Advisory Private Limited provides loan advisory, facilitation, coordination, and support services in relation to financial products offered by third-party banks, NBFCs, and other lending institutions. We do not guarantee loan approval, sanction, disbursal, or final terms, as those decisions remain solely with the concerned lender.

We may collect the following categories of information from users:

Full name, mobile number, email address, city, and address.

Date of birth, PAN, Aadhaar or other KYC details, where applicable.

Employment details, business details, income details, bank-related information, and existing financial obligations.

Loan requirement details such as purpose, amount, tenure, and related preferences.

Documents uploaded or shared by the user, including identity proof, address proof, income proof, business proof, bank statements, photographs, and other supporting records.

Technical data such as IP address, browser type, device details, cookies, usage data, and session activity on the website.

We may use the information collected for the following purposes:

To contact users regarding their inquiry or application.

To assess basic service suitability and facilitate connection with lenders or financial partners.

To process, verify, organize, and forward documents or information to relevant partners, where applicable.

To provide updates relating to inquiries, applications, eligibility checks, service steps, and support requests.

To improve our website, service flow, communication systems, internal review processes, and user experience.

To comply with legal obligations, fraud prevention requirements, internal recordkeeping, and dispute handling.

To send service messages, reminders, promotional communication, or updates, subject to applicable law and user choices.

By filling out forms, clicking buttons, registering, submitting details, or otherwise interacting with the website, the user consents to being contacted by RupeLoan Advisory Private Limited or its authorized representatives through phone calls, SMS, WhatsApp, email, or other communication channels for service, verification, support, promotional, and follow-up purposes.

We may share user information, where reasonably necessary, with:

Banks, NBFCs, DSAs, financial institutions, service providers, or channel partners involved in evaluating or processing a user's request.

Technology vendors, hosting providers, CRM providers, call-support platforms, payment partners, analytics tools, and communication service providers.

Professional advisors, auditors, legal consultants, or authorities, where required by law or for legitimate business protection.

We do not sell personal information as an independent commercial data product; however, information may be shared as necessary to deliver advisory or facilitation services related to the user's request.

Users may be asked to provide documents, KYC details, or OTPs strictly for purposes connected with inquiry handling, identity verification, application support, or partner-lender processing, wherever applicable. Users must never share transaction OTPs, debit card PINs, internet banking passwords, UPI PINs, or any confidential credential not specifically required for a legitimate and disclosed service purpose.

We take reasonable operational and technical measures to protect user information; however, no website, software platform, digital transmission, or storage mechanism is completely secure. Accordingly, RupeLoan Advisory Private Limited does not guarantee absolute protection against unauthorized access, hacking, data theft, malware, cyberattack, system failure, or misuse by third parties beyond our reasonable control.

If any data, KYC information, uploaded document, communication, or OTP is misused by any unauthorized third party, fraudster, external platform, cybercriminal, or other person beyond our reasonable control, the company shall not be held liable for losses, damages, claims, or consequences arising from such misuse, except to the extent liability cannot be excluded under applicable law. Users are expected to exercise caution and report suspicious activity promptly.

The user confirms that all information submitted to the company is true, complete, current, and accurate to the best of their knowledge. The company shall not be responsible for any rejection, delay, dispute, fraud concern, mismatch, or adverse consequence arising from incomplete, false, outdated, or misleading information provided by the user.

Our website may use cookies, pixels, analytics tools, and similar technologies to remember preferences, analyze traffic, improve user experience, and understand website usage patterns. By continuing to use the website, the user agrees to such use, subject to browser settings and applicable legal requirements.

We may retain personal information and related records for as long as reasonably necessary for service purposes, internal records, legal compliance, fraud prevention, audits, dispute management, or business operations, unless a longer period is required or permitted by law.

The website may contain links, lender references, logos, payment links, or integrations connected to third-party websites or service providers. We are not responsible for the privacy practices, security standards, content, or conduct of such third parties, and users should review their policies separately.

Subject to applicable law, users may contact the company to request correction or updating of inaccurate personal information, withdraw from certain communications, or seek clarification regarding handling of their data. The company may require identity verification before acting on such requests.

Our services are intended only for persons legally competent to contract and generally not for individuals below 18 years of age. If a minor has submitted information without appropriate authorization, the concerned person should contact us for appropriate review.

We may modify this Privacy Policy from time to time. The updated version published on the website shall be treated as the current and effective version unless otherwise stated.

Any dispute relating to privacy, website use, or service interaction shall be subject to applicable law and to the jurisdiction clause stated in the company's Terms & Conditions. Disputes shall be subject to the courts at Surat, Gujarat.