Introduction
RupeLoan Advisory Private Limited is committed to maintaining transparency and fairness in its service practices. This Refund Policy explains the conditions under which a customer may request a refund of the facilitation fee or any other applicable service fee paid to the company.
1. Refund Request
A customer may submit a refund request only through the official company email address (Admin@rupeloan.com), using the registered email ID associated with the customer's account or application. The request should clearly mention the customer's name, registered mobile number, payment details, date of payment, and the reason for requesting a refund.
You may also raise a structured request through our support form at /support/request.
2. Eligibility for Refund
Refunds are not automatic and are subject to review by the company. A refund may be considered only in genuine cases where the company is satisfied with the reason provided by the customer. The company may also take into account service status, customer communication, and any action already taken on the customer's request.
3. Processing Charges
If a refund is approved, the company may deduct reasonable processing, administrative, payment gateway, or transaction-related charges before releasing the refund. The final refundable amount, if any, will be decided by the company after review.
4. Time for Refund Request
Refund requests should be raised within the time period communicated by the company or within a reasonable period from the date of payment. Requests raised after the permitted period may not be accepted.
5. Refund Timeline
If a refund is approved, the company will initiate the refund within a reasonable time after review. The time taken for the amount to reflect in the customer's account may vary depending on the payment method, bank, and payment gateway.
6. Non-Refundable Situations
A refund may not be granted in cases such as:
The customer provided incorrect or incomplete information.
The service process had already started and meaningful work was already performed.
The customer failed to cooperate or respond during the process.
The customer changed their mind after availing the service.
The refund request is made after the permitted time limit.
The request does not meet the company's refund criteria.
7. Company Discretion
The company reserves the right to review each case individually and make the final decision on refund eligibility. The decision of the company regarding refund approval, deduction, and processing shall be final and binding, subject to applicable law.
8. Contact for Refund Support
For refund-related queries, customers may contact the company at the official email address: Admin@rupeloan.com.